Privacy Policy

At Handcarved, we deeply respect your privacy and cherish the trust you place in us. This Privacy Policy outlines the personal information we collect, the channels through which we gather it, how we utilize this information, the choices you have regarding your data, and the ways you can reach out to us concerning our privacy practices. Additionally, we detail the safeguards we have implemented to protect your information.

Important: Handcarved never shares or rents your personal information to third parties.

1. Information We Collect

We gather personal information from various sources to enhance your shopping experience. This information is collected when you make a purchase or register on our online store. Specifically, we may collect:

  • Identity and Contact Information: Includes your name, email address, billing and shipping addresses, purchase history, interactions with our customer support, favorite products, and any other personal details you provide.

  • Transaction Information: Depending on your payment method, we may collect details such as the name on the payment method, card type, partial card number, or associated account information.

  • Technical Information: This includes your IP address, login details (excluding passwords), browser type and version, location, time zone, language preference, operating system, and access platform whenever you visit our site.

  • Marketing and Communication Preferences: Information about your preferences for receiving marketing communications and how you wish to be contacted.

2. Information You Provide

You can choose to share personal information with us in various ways, such as when making a purchase or engaging with our online store. The personal information you may provide includes your name, email address, physical address, purchase history, product preferences, and any content you share with us, such as videos, photos, reviews, articles, comments, location, and connections.

3. How We Use Your Information

We utilize your information to:

  • Tailor our communications to your preferences.
  • Promote products and services that match your interests.
  • Access your purchase history for support and maintenance.
  • Locate your orders and manage your account.
  • Update your data with your consent.
  • Respond to your inquiries and provide customer support.
  • Process and invoice your purchases.
  • Offer assistance before, during, and after your purchase.

4. Cookies, Web Server Logs, Web Beacons, and Google Analytics

Handcarved employs Google’s advertising and analytical tools to manage our online store. These tools help us segment our offerings and assist you in finding products you’re interested in or introduce you to new ones.

  • Cookies: We use cookies to store information about your visit, enabling us to recognize you on future visits. This helps us enhance our site’s performance and provide a more personalized experience. Cookies are small text files stored in your browser that record details like your operating system, browser type, language, time zone, country, IP address, usage patterns, and preferences. This allows us to display our website in your preferred language and currency, remember items in your shopping cart, and more.

  • Google Analytics: We use Google Analytics to track page views, navigation paths, and other visit details to improve our site’s functionality.

  • Social Sharing: We enable sharing of products, blog posts, and pages on social networks.

  • Web Server Logs: These logs collect information about referring web pages and your device’s IP address.

Cookie Consent: When you visit our site, you will be informed about our use of cookies and given the option to accept or reject them. Please note that rejecting cookies may limit your access to certain site features.

Opt-Out: You can opt out of Google Analytics tracking by installing the browser plugin available here.

5. Email and Text Messaging

If you choose, you can provide your phone number or email to receive updates and alerts from Handcarved . This may include up to four free messages per month about new products and offers. To unsubscribe from text messages or email newsletters, simply contact us at [email protected].

6. Sharing Your Data

Handcarved does not sell or rent your information to third parties. However, we may share your data with:

  • Payment Processors and Shipping Partners: Banks, payment service providers, distributors, and carriers that assist in processing your purchases.

  • Service Providers: Companies like Google and website hosts that help us manage our online platform.

  • Tax Authorities: As required for invoicing your purchases.

Additionally, we may disclose your information if required by law, legal processes, or to prevent fraudulent or illegal activities.

7. Protecting Your Personal Information

We employ robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All your data is stored on secure servers, and we use SSL encryption for payment-related information to ensure maximum security. Payment transactions are processed automatically through PayPal, meaning we do not store your personal or banking details.

Note: While we strive to protect your data, no security system is impenetrable. We continuously update our security measures to safeguard your information.

8. Data Retention

Your information is retained as long as you have an account with us or as necessary to provide our services. For legal reasons, fraud prevention, or to comply with our Terms and Conditions, certain data may be kept even after you close your account or cease using our services.

9. Withdrawing Consent

You have the right to withdraw your consent to our processing of your personal information at any time. This may affect your ability to use some of our products or services. To review, change, or delete your personal information, please contact us at [email protected].

10. Reviewing, Updating, and Modifying Your Information

Subject to applicable laws, you can request access to, update, or correct your personal information. We may require verification of your identity before making any changes. To review, update, or delete your personal information, please email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and, where appropriate, communicated via email. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Thank you for trusting Handcarved with your personal information. We are committed to ensuring your privacy and providing a secure and enjoyable shopping experience.